Early in our work with Right At Home, the private-duty in-home care company, their president said something that has stuck with me ever since.

“Nothing ever goes fast enough for me, but if you had told me we would make the kind of improvements in our team and the way we do things in just six weeks, I wouldn’t have believed it.”

She wasn’t exaggerating. In those first weeks, caregivers, schedulers, and office staff began sharing small but powerful ideas: changes to scheduling handoffs, better onboarding process, a new website section for caregivers to recognize each other, specialized mentor teams, improved tracking sheet for client services, ways to simplify daily tasks and many more.

By the end of the first year, results showed that the initial burst of extraordinary input from the team wasn’t just a momentary flash in the pan:

• Revenue was up 14%

• Profits up 39%

• Caregiver satisfaction rose from 79% to 93%

• Client satisfaction rose from 83% to 91%

And all of that was driven by nearly 300 employee-generated improvements, both large and small.

The secret?

It wasn’t a flashy program or big incentives or motivational posters. It was a simple, systematic routine that told the team that their ideas weren’t just “welcomed” – they were a standard, valued part of their jobs.

When you weave improvement processes into the daily rhythm of everyone’s work routine, people stop waiting for someone else to make things better. They step up and jump in because nothing fuels pride and performance like knowing your ideas truly matter.

Click on the link below and set up a time to discover how your employees can surprise you with ways to make your business better than before every day!

BONUS: When you sign-up for a call, you’ll get a step-by-step description of the Continuous Improvement Team Huddle.

Schedule a free 30-minute discovery call

BONUS: When you sign-up for a call, you’ll get a step-by-step description of the Continuous Improvement Team Huddle.

"Better ever after!"