Barb Madison had been running Right at Home St. Louis for years. She cared deeply about her team and her clients. She had a vision for the kind of culture she wanted to build, but something wasn't working.

Core processes weren’t followed consistently. Financial performance had been flat for five years. Good people were getting frustrated. She knew where she wanted to go, but she just didn't have the right vehicle to get there.

Here's the thing I've seen over and over again in working with organizations like Barb's. As Thomas Edison once said, “Vision without execution is hallucination.” Most leaders can describe the culture they want, and they often put a lot of effort into getting there. What’s usually missing is a routine approach to systematic continuous improvement (SCI) with the right tools and processes imbedded in the way work gets done every day.

When we helped Barb put that system in place, the impact on her team’s performance was almost instantaneous. Shortly after we began working with them, she said something that stuck with me ever since: "Nothing ever goes fast enough for me, but if you had told me we would make the kind of improvements in our team and the way we do things in just six weeks, I wouldn't have believed it."

By the end of the first year, revenues jumped 14%, profits climbed 39%, caregiver satisfaction scores rose from 79% to 93%, and client satisfaction went up from 83% to 91%. All coming from routine improvement processes that produced early 300 employee-generated improvements.

If you’d like to make sure your vision for improvement
doesn’t wind up a hallucination … Let’s talk.

Begin your improvement journey today!

Getting better at getting better.