One of my clients provides home improvement services, and online customer ratings play a big role in attracting new business. Getting 5-star reviews is like gold for the bottom line.

In a recent management meeting, I said: “I know customer ratings are important, but how much do you think about getting 5-star reviews from the people who report to you?”

The question struck a chord. It highlighted the point I was making that the quality of their employees’ work depends heavily on the quality of their relationships with managers and supervisors. Those relationships help shape the customer experience – and the reviews that follow.

Earning high marks from employees starts with understanding three key needs they have. They want to …

• Be informed honestly and promptly about the business

• Be heard, valued and taken seriously for their ideas and concerns

• Have some influence and control over the decisions and actions that affect their lives in the workplace

One of the best ways to meet those needs is with routine processes for engaging employees in Systematic Continuous Improvement (SCI). In scheduled team improvement huddles, employees identify obstacles, share ideas and work together on practical improvements. Managers provide relevant information, help remove barriers and support implementation.

Over time, employees see their ideas making a difference. Trust grows, and work gets better. Not just once in a while, but continuously with one improvement building on another and producing huge cumulative results over time.

Want to learn how 5-star reviews from your team can have a big impact on customer ratings?

Let’s schedule a free 30-minute discovery call to explore how SCI can help.

Getting better at getting better.